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Can I get a refund?

LibertyShield VPN Services are subscribed on a service period basis. You choose the service period and the payment method yourself when you sign up for the VPN, VPN router or proxy service. The LibertyShield app is available on any platform or operating system supported by LibertyShield.  Users will have to purchase a paid subscription from LibertyShield VPN to connect to the LibertyShield VPN network, except in the case of a limited free trial or certain coupon offers.

Your service will automatically be renewed, and your chosen payment method will be charged at the end of each service period, repeating the length of the previous service period, unless you decide to cancel your subscription for the LibertyShield Services.  To cancel your subscription simply login to your account on our website.  If you do not know your login details please create a support ticket and we will send them too you.  Once logged into your account simply click the cancel button to complete the cancelation process.

Cancelation and refund policy

If you wish to claim a refund, you can do so within 30 days following your initial purchase of LibertyShield Service.  This means if your subscription renews after 30 days from when you joined you will not be refunded for the renewal payment.  You can cancel at any point prior to your renewal date and you will not be charged.  We seek your full satisfaction with our services. However, we would like to troubleshoot an issue you experience first. There are common VPN service configuration issues that may hinder LibertyShield service for you and we resolve most of user issues encountered.

Subscriptions purchased via the iTunes/App Store are subject to iTunes/App Store refund policies. This means we cannot grant refunds if you purchased an app through iTunes/App Store – you will have to contact store support for that.

LibertyShield cannot refund any purchases made from our resellers.  In this case, refunds are handled according to the terms of service of the reseller from which the product was purchased.

You have a right to cancel your account at any time. You can cancel a recurring subscription from your website profile, iTunes/App Store or Google Play Store.
Note: Cancelled accounts will not be refunded for the unused part of the ongoing service period, your access will remain active until your next billing date.

LibertyShield reserves the right to suspend or refuse service to anyone at any time for any reason. No refunds will be considered for accounts terminated for violation of these Terms.

Customers are limited to 1 free trial, any additional trials will be cancelled and the full amount billed.

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  1. Jason

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