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Subscription Questions

  • What do you mean by recurring billing?

    Recurring billing means your subscription renews automatically at the end of each period — monthly, quarterly, 6-monthly or yearly — so your VPN never cuts out mid-stream.  Your renewal date and plan ...

  • How do I update my card details?

    To achieve this you can log in to  https://www.libertyshield.com/Account/Login You can then add a new card by selecting "add new" card under the credit/debit card section. Once you have added a new ca...

  • How to change billing options

    You can switch between billing plans at any time from your account. Log in at www.libertyshield.com/Account/Login  Click Change Subscriptions. Select the plan you require. Current plans Monthly — £8.9...

  • How do I cancel my subscription?

    We'd be sorry to see you go — if something isn't working, our support team can usually fix it quickly, and we're happy to help troubleshoot while you decide. To cancel Log in at www.libertyshield.com/...

  • Can I get a refund?

    Liberty Shield subscriptions are sold on a service-period basis — you choose the period and payment method when you sign up, and we provide a 48-hour free trial before any charge so you can fully test...