Payment failed, card expired, or service stopped? You can fix all of it from the Billing section without waiting for support.
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Log in at libertyshield.com/Account/Login.
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Check Active Subscriptions on your dashboard — it shows exactly what’s active and when it renews.
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Card expired or payment failed? In the Credit/Debit Card section click Add New Credit Card, enter the new card, Save Changes.
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Had a failed invoice? Reply to our email or raise a ticket once the card is added — we re-bill it and service resumes immediately.
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Want a different plan? Click Change Subscriptions — Monthly £8.99, Quarterly £23.99, 6-Month £40.99, Yearly £74.99.
VPN Router users: the router’s WiFi switches off while a subscription is inactive, and returns after payment + a power cycle. And for your security, never send card details by email or chat — we can’t use them and will delete them.
Still stuck? Contact us with this ready
If the steps above haven't fixed it, raise a ticket — including the details below lets us fix most issues in one reply instead of three:
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Just tell us the new card is added — we'll re-bill the failed invoice straight away.
Greg
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