If the Liberty Shield WiFi network has vanished from your device's list, check these two things in order — they account for nearly every case.
1 — Is your subscription active?
The router stops broadcasting WiFi the moment a subscription expires — this is the most common cause. Log in at libertyshield.com and check Active Subscriptions on your dashboard. If it’s expired or a payment failed, fix billing (Add New Card under Billing) and the WiFi returns after a power cycle.
2 — Power cycle in the right order
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Switch everything off — VPN Router and internet router.
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Internet (ISP) router on → wait 2 minutes.
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VPN Router on → wait 2 minutes.
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Check the yellow cable is seated: ISP router LAN port → VPN Router WAN port (next to the power lead).
Never hold the recessed reset button — it wipes the router's configuration entirely and it will stop working until we repair it remotely.
Still stuck? Contact us with this ready
If the steps above haven't fixed it, raise a ticket — including the details below lets us fix most issues in one reply instead of three:
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A photo of the router showing its cabling and lights.
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Confirmation your subscription shows as active.
We’ll check the router’s “Last Seen” time on our side and take it from there.
Greg
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