Speed through a VPN Router depends on your ISP's routing to our network, your router model's maximum, and how devices connect to it. Work through these:
1. Know your model's ceiling — Lite ~30 Mbps, Pro ~90 Mbps, Pro 6 200 Mbps+. If your broadband is faster than your model's maximum, the router is the limit, not the VPN.
2. Test properly — on a device on the VPN WiFi, run speedtest.net against a London server (e.g. RETN). Compare with a test on your normal ISP WiFi.
The below comparison video shows speed testing Virgin Media as the ISP plus individual speed tests on both the Lite and Pro VPN Router models...
3. Use the right WiFi band — on Pro models connect streaming devices to the -5G network; on the Lite, move the router close to the device or use a LAN cable.
4. Change server — log in > Manage Router > pick another server, then power-cycle the router. European buffering? Ask for (or pick) an L2TP server.
5. L2TP, PPTP or OpenVPN Encryption Modes - On most of our VPN Router models you can switch between L2TP and PPTP encryption modes. On the Pro Model (Black Version Only) you can also use the popular OpenVPN encryption mode. To change you encryption mode please login at https://www.libertyshield.com/Account/Login and select the "Manage Router" option. OpenVPN is the most popular (Black Pro Model Only) and L2TP is a higher grade of encryption than PPTP but speeds may vary between the 3 encryption modes so it may be worth switching between them and testing at http://speedtest.net to see which is best. (If you use PPTP mode please check that that PPTP Passthrough setting is enabled on your ISP Router)
Ignore Unreliable Speed Tests - The in-built speed test tool on some devices (i.e. MAG Boxes) are known to be very unreliable in measuring the download speed being supplied to the device. To test the speed you are getting from your VPN Router we suggest using http://www.fast.com or http://speedtest.net - either from a PC or Mac (wired to the VPN Router), or from a computer, phone or tablet (WiFi to the VPN Router).
- Can my ISP throttle my VPN Router speed? Please click here for our knowledgebase article and video demonstration.
Before submitting a support ticket to our team we always recommend you carry out the following steps:
- Power off both your ISP Router and VPN Router.
- Wait 1 minute then power up your ISP Router.
- Wait at least 2 minutes for your ISP Router to fully reboot.
- Power up the VPN Router and wait at least 2 minutes more for it to power up and connect to the VPN network.
Greg
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