If your Liberty Shield WiFi network has disappeared from your device's WiFi list, work through these in order:
-
Check your subscription — this is the cause in most cases. The router stops broadcasting WiFi when a subscription expires. Log in at www.libertyshield.com and check Active Subscriptions on your dashboard; renew or fix payment if needed, then power-cycle the router.
-
Power cycle in sequence — everything off; ISP router on, wait 2 minutes; VPN Router on, wait 2 minutes.
-
Check the cabling — yellow cable from an ISP router LAN port into the VPN Router's WAN port (next to the power lead), and power lead in with lights showing.
-
Check on another device — if a phone sees the WiFi but the TV doesn't, the issue is the device, not the router.
Note: Still nothing? Contact support with a photo of the router's cabling and lights, and the 'Last Seen' time from your dashboard if you can see it.
Just received your VPN Router and haven't activated it yet? See our Quick Start Guide.
Greg
Comments