VPN Speed Issues (Non VPN Router)

Speed over a VPN depends mostly on how your local ISP routes traffic to our network. Before contacting us, these steps identify and usually fix the issue:

1. Local is best — unless you need another country, use the VPN country nearest you for the best speeds.

2. Run a proper test — go to speedtest.net, and select a London-based server (e.g. RETN) — first with the VPN off, then on, and compare.

3. Try a different server — switch servers in the app and re-test; routing varies per server.

4. Try a different protocol — OpenVPN is our default; L2TP often fixes buffering from European servers.

5. Prefer 5GHz WiFi or wired — device WiFi is often the real bottleneck.

Note: Still slow after testing the above steps? Contact our support team with both speed test results (VPN off/on) to the server name and we can move you connection to a faster route.