Occasionally a device (most often an older streaming box) won't pick up an IP address from the VPN Router automatically. Giving the device manual (static) network settings fixes it.
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On the device's network settings, switch from Automatic/DHCP to Manual/Static.
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IP address: use the VPN Router's range with a high last number, e.g. 192.168.88.240 (if another device already uses it, pick another 200–250 number).
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Subnet mask: 255.255.255.0.
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Gateway: 192.168.88.1 (the VPN Router).
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DNS: 192.168.88.1 (or leave automatic if offered).
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Save and reboot the device.
Note: These addresses assume the router's standard configuration. If they don't match your network, contact support and we'll confirm your router's range.
How to access network menu on Samsung SmartTV (some models may vary):
Greg
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