Router Activation Problems - SSID & Trial Code

Activating a new router and something's not working? These are the usual causes:

• Wrong page: new customers activate at www.libertyshield.com/activate with the codes from the Blue Booklet. Replacing an existing router? Don't use that page — log in, open Manage Router, click “To Replace Your Router Click Here” and enter the new serial number.

• Code typos: codes are case-sensitive — enter them exactly as printed, watching 0/O and 1/I/l.

• Code already used: if you get an ‘already activated’ message, the router may have been activated previously — contact support with a photo of the sticker on the bottom of the router (it has the serial number) and we'll sort it.

• Activated but no WiFi: wait a few minutes after activation, then power-cycle the router. Check your subscription shows active on the dashboard.