If our support team suggests a remote session, we connect to your computer screen (with your permission, while you watch) to fix configuration issues directly.
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Remote sessions are available 10am–4pm UK time, 7 days a week — please pre-book a slot with support so our technician is ready to access.
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We'll send you a link and simple instructions when your session starts.
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You can see everything we do and can end the session at any time.
Just before the agreed time please download and install the TeamViewer application by clicking the button below:
1) A download should automatically begin and you need to install the remote support software that is downloaded to your PC or Mac.
2) You will need to accept the disclaimer:
3) Once the software has installed you will be presented with a new window, which will provide you with your ID and Password:
4) Please reply to the ongoing support thread with this ID and password or alternatively email it to helpdesk@libertyshield.com
VERY IMPORTANT: Please leave the above window with ID and Password running to allow staff to enter your machine as required.
Once the session is finished you can close the software and we cannot then access your machine again thereafter unless you provide us with the new ID and Password.
If you have any issues, as always please email us at helpdesk@libertyshield.com
Greg
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