If a UK streaming service says you’re not in the UK while connected to Liberty Shield, work through these three fixes — they resolve almost every case:
Log in at libertyshield.com and switch to a different UK server (VPN Router users: Manage Router; app users: the Server Location list). Each UK server has its own IP, so switching gives you a fresh one. Then restart your streaming device.
If your device has IPv6 enabled it can leak your real location alongside the VPN. Turn IPv6 off on the device (or set DNS to Automatic), then restart the app.
Apps like ITVX and Channel 4 check GPS, which a VPN cannot hide. Either turn off Location Services for that app (Settings > Privacy & Security > Location Services) or watch via the browser (Safari/Chrome) instead.
Still blocked after all three? Tell support which server you’re on — we’ll refresh that IP and move you to a clean one.
VPN Router users
Log in to your account and click Manage Router from the menu bar.
You’ll see a list of server options — choosing a new UK server pushes a new IP address to your router. The update takes about 2 minutes; once done, refresh your screen or app and the show should play.
App users
If you’re an app user without a VPN Router, click the green button to disconnect from the VPN.
Then click the server location to pull up the UK server options:
Choose a new UK server and click the red circle to reconnect to the VPN:
Still not working?
Connect to the VPN or Proxy, then load a browser and go to iplocation.net to see the IP address you’ve been issued.
Raise a support ticket with that IP address — we’re open 365 days a year, 9am–9pm UK time, and will reply quickly with a resolution.
Greg
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