If a UK streaming service says you're not in the UK while connected to Liberty Shield, work through these three fixes — they resolve almost every case:
1 — Get a fresh UK IP
Log in at www.libertyshield.com and switch to a different UK server (VPN Router users: Manage Router; app users: the Server Location list). Each UK server has its own IP, so switching gives you a fresh one. Then restart your streaming device.
2 — Disable IPv6 on the viewing device
If your device has IPv6 enabled it can leak your real location alongside the VPN. Turn IPv6 off on the device (or set DNS to Automatic), then restart the app.
3 — iPhone/iPad: it's probably GPS
Apps like ITVX and Channel 4 check GPS, which a VPN cannot hide. Either turn off Location Services for that app (Settings > Privacy & Security > Location Services) or watch via the browser (Safari/Chrome) instead.
Note: Still blocked after all three? Contact our support team advising the server you're on — we'll refresh that IP and move you to a clean one.
VPN router users
Simply login to our website - https://www.libertyshield.com/Account/Login and click the "Manage Router" option from the menu bar.
From here you will see a large list of server options, if you change to a new UK server this will push a new IP address to your router. The update takes about 2 minutes to complete. After this has happened you will be able to refresh your screen or app and the show should start to play.
App users
If you are an app user and do not have one of our VPN routers then you simply need to click the green button to disconnect from the VPN.
Then click the server location to pull up the UK server options:
Choose a new UK server and click the red circle to re connect to the VPN:
Still not working? Let us help.
If you have made the suggested changes above but are still blocked from watching UK TV websites, we can still offer you further assistance.
The next step would be to make sure you are connected to the VPN or Proxy service and then load a browser and go to www.iplocation.net and see what IP address you being issued by us.
Once you have the IP address please raise a support ticket and send the IP address to our Helpdesk team, we are open 365 days per year from 0900 to 2100 UK time and will reply very quickly with a resolution.
Greg
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