If the Liberty Shield app won’t connect to any server, it’s almost always a simple login/authentication issue — and a password reset fixes it in a couple of minutes. Go to our password reset page and ...
Channel 4 (via the app or website) can show ‘not available in your location’ errors, buffering, or specific error codes (e.g. 4001 Stream Geoblock) even when your VPN is connected. It’s one of the str...
If a UK streaming service says you’re not in the UK while connected to Liberty Shield, work through these three fixes — they resolve almost every case: 1Get a fresh UK IP Log in at libertyshield.com a...
Some UK ISPs run content filters that can block VPN and proxy websites (sometimes including our own site). This is a filter setting on your broadband account — not a fault — and you can turn it off yo...
Yes — but Amazon Prime Video has one extra requirement compared with Netflix: You need a Prime account registered in the country whose content you want (e.g. a UK Prime account for UK Prime Video). Yo...
We supply three models of pre-configured VPN Router, all manufactured by MikroTik. All three set up identically and run the same Liberty Shield service — the differences are speed and WiFi capability....
You’ll see three connection types (protocols) mentioned across our service. All three are available on your account and on VPN Routers via Manage Router. OpenVPN (OVPN) — our default and recommended p...
Yes. With an active Netflix subscription, Netflix shows you the library for whichever country your device’s connection appears in — so connected to our UK server you get UK Netflix, on our USA server ...
If our support team suggests a remote session, we connect to your computer screen (with your permission, while you watch) to fix configuration issues directly. Remote sessions are available 10am–4pm U...
Yes — you can safely use the WPS button on our VPN Routers to connect devices without typing the WiFi password. Press the WPS button briefly — a short single press only. The reset and WPS functions sh...