Pinning VPN Router - Firmware Update

Only carry out this procedure when asked to by Liberty Shield support. 'Pinning' updates your VPN Router's firmware using the recessed button, and doing it unprompted can leave the router unconfigured.

Step-by-Step Instructions:

1. Unplug the router's power.

2. Press and hold the recessed button with a pin as instructed by support, reconnect power while holding, and release when support's instructions say so (the light pattern tells us the stage).

3. Leave the router connected and untouched — it downloads fresh firmware and configuration automatically; this can take several minutes.

Note: This is different from a factory reset — never hold the button during normal use. 

If in doubt, contact support first; we will walk you through it live.

Please note that on occasion this can take 4 or 5 attempts.