Powerline adapters carry your network over the house's electrical wiring — ideal for getting a stable VPN connection to a TV or box in another room without long cables. Plug adapter 1 into a wall sock...
If your Liberty Shield WiFi network has disappeared from your device's WiFi list, work through these in order: Check your subscription — this is the cause in most cases. The router stops broadcasting ...
This content has moved. For help with slow speeds or buffering on your VPN Router, see VPN Speed Issues (VPN Router)....
We're sometimes asked for the VPN Router's admin password so customers can access the router's internal settings menu. We don't provide admin access — here's why, and what to do instead. The router ru...
Activating a new router and something's not working? These are the usual causes: Wrong page: new customers activate at www.libertyshield.com/activate with the codes from the Blue Booklet. Replacing an...
Occasionally a device (most often an older streaming box) won't pick up an IP address from the VPN Router automatically. Giving the device manual (static) network settings fixes it. On the device's ne...
If your VPN Router won't connect and your broadband is Virgin Media, the usual cause is the Virgin Hub blocking VPN traffic (PPTP/L2TP passthrough disabled, or a strict firewall mode). On a device con...
You can change your VPN Router's country at any time — every device on the router's WiFi then gets an internet connection in the new country. Log in at www.libertyshield.com. On your dashboard, select...