If you have received your router you will need to first activate your router here: https://www.libertyshield.com/connect Please watch our video guide which demonstrates the activation process for you:...
Sometimes a device connected to the VPN Router via WiFi or the Ethernet (LAN) Ports will not get an IP address automatically from the VPN Router. This issue is most common with streaming media devices...
If your VPN or VPN router fails to connect and you are a Virgin Media internet customer the issue is more than likely to be that your SuperHub has PPTP and/or L2TP passthrough disabled. Please follow...
You can change the country on your VPN Router at anytime. Once changed your VPN Router will give your devices an internet connection in the country you have set. Firstly it's important to note that no...